Printer Troubleshooting

Unable to Print

  1. Confirm that the printer is on, has paper, and is connected to the network.
  2. If you cannot print to the printer from another computer, try restarting any switches which the printer and computer are connected to (& then restart the printer).
  3. Otherwise, continue below with the appropriate operating system.
OS 10:
  1. Go to Applications / Utilities / Print Center or Printer Setup Utility (OS 10.5 or greater: System Preferences / Print & Fax).
  2. From the list that appears, double-click the problem printer.
  3. If the 'Start Jobs' icon appears, click it.
  4. Otherwise, if the print job appears in the lower box, but it doesn't print, select the print job, then click 'Delete'.
  5. Try printing again.
OS 9: If you open a printer's window and see the alert, "Printer Queue is Stopped" then
  1. Choose 'Start Print Queue' from the 'Printing' menu.
  2. In a minute or two, the jobs should begin to print; if not, delete the topmost job in the queue by hiliting the job and clicking the trash can in that same window.
  3. You may have to repeat step 2 or possibly even step 1.
If the problem persists,
  1. Restart the computer from which you were unable to print.
  2. If you still can't print, the printer may need to be 're-installed' - contact the network coordinator.

Brother printer wrinkles paper

  1. Print a document; then, in the ensuing print dialog,
  2. Choose 'Print Settings'
  3. Under 'Media type' choose 'Thin paper'
Prior to clicking 'Print', such settings may be saved* by:
  1. Click the 'Presets' popup
  2. Choose 'Save as...'
  3. Provide a meaningful name
*Multiple settings - such as duplex printing, print quality, etc - may be saved with one 'Preset' name... for easy access in future print jobs.